Returns & Exchanges
At VENUS, we want you to feel confident in every piece you wear; if you are not completely satisfied, we offer easy returns and exchanges within 30 days of delivery. All items must be in their original condition with tags attached to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and include the printed return slip inside the box.
Attach the Label
Download and print the prepaid shipping label from our portal and affix it to the outside of your package, ensuring no other tracking labels are visible.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking number handy while we process your refund within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing